Hospital at Home
The Challenge
Today, more patients are receiving medical care at home, rather than at the hospital or clinic. Our client, a global biopharmaceutical company, wanted to understand the patient and caregiver experience of receiving sterile-injectable treatments at home and other alternate sites of care, and identify appropriate interventions to improve this experience.
Our Solution
Developed a comprehensive set of screening and interview questions aimed at gaining insights into the experiences and journeys of patients and caregivers.
Managed patient/caregiver recruiting and selected candidates for interviews.
Conducted 1:1 interviews with 10 patients and 3 caregivers.
Managed the safety compliance process, including monitoring interviews for AE reports and logging results in the client database.
Synthesized a summary of interview insights with secondary research.
Recommended next steps for the client’s patient engagement strategy.
Devised and disseminated a poster that shared key insights from the study at the 2023 Global Hospital at Home Congress.
Benefit To Client
Enhanced Understanding of Patient and Caregiver Journeys: Achieved a better understanding of patients’ and caregivers’ journeys through hospital-at-home care for sterile injectable therapies
Direct Patient Input on Diverse Care Sites: Obtained firsthand insights from patients on treatment experiences at several alternative—and increasingly important—sites of care.
Informed Disease Awareness and Product Development: Acquired impactful insights that played a pivotal role in shaping disease awareness efforts and guiding the development of product decisions to improve patient experiences.
Strategic Patient Engagement Blueprint: Addressed prevailing pain points and gaps within the healthcare journey through improved education and support.